Refund policy
Refund Policy
Last updated: September 7, 2026
At NOFURRA™, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return.
1. How to Request a Return
To request a return, please contact our customer service at:
Email: [CONTACT EMAIL]
Please include:
- Your order number
- The product name
- The reason for your return
- Photos if the product is damaged, defective, or incorrect
Our team will review your request and provide you with the necessary return instructions.
2. Important Return Information
Please do not send a product back without contacting us first.
Returns must be sent to the return address provided by our customer service team.
Do not automatically send returns to our business address at 47 rue Vivienne, Paris, unless our customer service team specifically instructs you to do so.
Items returned to an unauthorized address may cause significant delays in processing your return.
3. 30-Day Return Policy
You may request a return within 30 days of receiving your order, subject to the conditions below.
To be eligible for a return, the product should:
- Be unused and in its original condition
- Show no signs of damage, misuse, or alteration
- Be returned with its original packaging and accessories, where reasonably possible
These conditions do not affect any mandatory rights you may have under applicable consumer law.
Return shipping costs are generally the responsibility of the customer unless the product is defective, damaged, incorrect, or otherwise non-compliant.
4. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery, at:
[CONTACT EMAIL]
Please include your order number and clear photos or videos showing the issue.
We will review the situation and provide an appropriate solution in accordance with applicable consumer law.
5. Refunds
Once your return has been received and inspected, we will inform you whether your refund has been approved.
If approved, the refund will normally be issued to your original payment method within 5 to 7 business days after approval.
Your bank or payment provider may require additional time to process and display the refund.
Where applicable law requires reimbursement of standard delivery charges following a valid withdrawal, those charges will also be reimbursed in accordance with the law. Additional costs resulting from a more expensive delivery method chosen by the customer may not be refundable.
6. Promotional and Discounted Items
Products purchased during a promotion, with a promotional code, bundle offer, or automatic discount remain subject to any mandatory consumer rights provided by applicable law.
Where our voluntary 30-day return policy provides rights beyond the legal minimum, additional eligibility conditions may apply to promotional or specially marked items, provided this does not restrict mandatory consumer rights.
7. European Union / EEA Right of Withdrawal
If you are a consumer located in the European Union or another jurisdiction where a statutory withdrawal right applies, you may have the right to withdraw from an eligible distance purchase within 14 days of receiving the goods without having to provide a reason, subject to applicable legal exceptions.
To exercise this right, contact us at:
[CONTACT EMAIL]
You must clearly inform us of your decision to withdraw within the applicable withdrawal period.
Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods.
Products should be returned without undue delay after notifying us of the withdrawal. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Nothing in this policy limits your mandatory statutory consumer rights.
8. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, you may return an eligible item in accordance with this policy and place a new order separately.
This does not affect your statutory rights regarding defective or non-conforming products.
9. Contact
For questions regarding returns or refunds, please contact:
NOFURRA™
Email: [CONTACT EMAIL]
Address: 47 rue Vivienne – 75002 Paris, France